by Mach Schnell on Sat Dec 20, 2008 12:29 am
I pre-registered in December 07. I followed up with phone calls in March, May, and July. I was assured each time that the project was moving more slowly than originally estimated, and that the seats would be available in another month or two.
In October when I was passing through Jacksonville, I stopped by Sargent and asked about the project. I was told that they had sent out the e-mails a long time ago, and that the discount program for pre-registered folks was now over. I could order a seat. It would take about 6 weeks to get it. And the discount was no longer valid.
I expressed my disappointment, assured them that I had not gotten the e-mail (I had not gotten it... it must have been eaten by the spam filter at my isp). I shared my history of having had Sargent seats on many bikes, and my history of sharing my pleasure with their seats to many friends.
In a relatively short time I had a seat, and the discount, in hand. Just another example of Sargent working with the customer.
So what do I think now that I've ridden with this seat for a couple of months?
I really love it. I've got Sargent seats on all my bikes at this point, including two of their "off the shelf" aftermarket seats (K1200Rsport and Gen II FJR1300) and one that Bill built for me on a stock seat pan for my little BMW Xmoto. And I've had their seats on other bikes in the past.
I think these guys do a really great job. They will work with you to meet specific goals through their custom seat division. Their materials and workmanship are first quality. And they are always willing to listen and to try to make things right. Their warranty is excellent, and I have seen them bend over backwards to take care of issues even when the seat was purchased second hand.
Sargent is my seat supplier of first choice. I know YMMV, but for anyone on the east coast, its a lot easier to get first person service at Sargent than it is to make the trek out to northern California where all the other seat makers seem to reside (both Mayers, Russell, Corbin). If you want something customized, there's no substitute for an in person discussion with the rider, the bike, and the seat present.
BMW - Eine kleine Fahrmusik
2010 BMW K1300S
2008 Triumph Rocket III Touring
1970 Royal Enfield Interceptor Mk II